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We are here to help you!

Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a variety of questions

If you cannot find the answer you are looking for in our FAQs or need further assistance, our customer support team is available to help you.

  • Are the tickets nominative?
    No, the name of the purchaser is indicated on the ticket but the tickets are NOT personal, they are bearer securities and therefore can be transferred.
  • On the website I don't see any available places that interest me, are there other availabilities?
    The availabilities are those displayed on the website, we do not know if and when there will be changes.
  • What do the tickets for the Central Court and Grand Stand Arena allow me to see?
    With the tickets of the Day Session of the Central Court and Grand Stand Arena it will be possible to access the secondary courts, included Stadio Nicola Pietrangeli.
  • What time can I access the site with my ticket for the day session?
    Access will be allowed about an hour before the time indicated on the game program available on the official website the day before the event.
  • What time can I access the site with my ticket for the night session?
    Access will be allowed about an hour before the time indicated on the day program, subject to the conclusion of the day session, in this case the entrance will be postponed.
  • What does Subscription mean and what does it include?
    Purchasing a subscription for a particular course allows access to all sessions scheduled for that course and the Ground courses. There are no other formulas.
  • Are there any discounts for children?
    - Central Court and Grand Stand Arena: within one year of age you can access without a ticket; after one year of age you will need to purchase a ticket for the Court you want to access.
    - Ground: within 6 years of age can be accessed without a ticket. After the age of 6 years it will be necessary to purchase a Ground ticket.
  • The tickets have not arrived, how can I get them?
    If you have already checked that you have not received them even in your junk/spam mailbox, you can find them in your reserved area on the site.
  • I will not use the purchased ticket, can I get a refund?
    Tickets are non-refundable / changeable, but not being nominative, they are transferable.
  • Can you resell my ticket?
    There is no official resale service or channel.
  • Can I also log in after the session has started?
    Yes, you can log in at any time, subject to game times.
  • Where can I find today's programme?
    The order of play is published on the official website of the event.
  • Which players will play the matches?
    It is not possible to predict who will play, when and on which field. The order of play is published the evening before the matches.
  • What time do the meetings start?
    The time shown on the order of play which is published the evening before the matches is valid.
  • How long does a match last?
    Unfortunately, it is not possible to predict the length of a tennis match.
  • If I leave the plant, can I come back?
    You can leave the field but not the facility, once you leave the Foro Italico you can no longer return with the same ticket.
  • What happens in case of rain?
    The price of the Ticket will be refunded by the Organiser, exclusively if none of the Trainings or Matches scheduled on the Field and in the session indicated on the Ticket take place on the day indicated. In any case, the User has no right to a refund of the cost of the Ticket (nor to its replacement) in the event that the Trainings or Matches for which the Ticket was purchased take place, for technical-organizational or meteorological reasons, in the scheduled day but at times or at Camps other than those initially planned.
  • I can't attend all the matches, can I give the ticket to another person who will see the ones I don't see?
    No, the ticket is valid for one access only.
  • The program has been modified, can I get a refund?
    The ticket is purchased for the specific session/field and not for a specific match/player. The program may vary and ticket refunds are not foreseen.
  • I arrived late, when I entered the match was almost over, is there a refund?
    There is no refund of the ticket or a voucher for another purchase.
  • I purchased a subscription for the latest edition, do I have a right of first refusal for renewal?
    Subscribers to the 2023 edition will be able to exercise the right of first refusal in the following ways:
    - from 13 July to 20 September 2023 it will be possible to confirm the same seat purchased for the 2023 edition
    - from 21 September 2023 all unconfirmed seats can be purchased by season ticket in free sale
  • Are there any reductions for the disabled persons?
    Disabled persons with a disability rating of at least 74% will be able to purchase tickets at a dedicated price, subject to availability. For each session, each disabled person will be able to purchase a maximum of one ticket for him/herself and one ticket for personal assistant. Central Court and Grand Stand Arena tickets will also be available online; Ground tickets can only be purchased at the ticket offices at the entrance.
  • I am a FITP Card holder, can I take advantage of both the Card holder discount and another promotion?
    The promotion dedicated to FITP Card holders cannot be combined with other promotions.

We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.

Ticket Office

Email: ticketoffice.fitp@ticketone.it

Telephone assistance service dedicated only to online buyers of the official website of the Internazionali BNL d'Italia

Telephone: 0282900533 *

*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.