Frequently asked questions

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Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a wide range of questions

If you cannot find the answer you are looking for in our FAQs or need further assistance, we recommend that you first view "Terms and Conditions" published on this site and anyway there is no need to panic: our customer support team is here to help you.

: Central Court ticket (morning session): to the Central Court (that is the first main numbered court) you will be able to access to see the morning sessions matches, as well as for every match on the secondary courts;

Central Court ticket (evening session): to the Central Court (that is the first main numbered court) you will be able to access to see the evening sessions matches. If you wish to access the venue earlier, you must purchase a ticket related to the morning session;

Grand Stand Arena ticket: to the Grand Stand Arena (that is the second main numbered court) you will be able to access to see every match for that court, as well as for every match on the secondary courts;

SuperTennis Arena ticket: to the SuperTennis Arena (that is the third main non-numbered court) you will be able to access to see every match for that court, as well as for every match on the secondary courts;

Ground ticket: the ticket grants access to the Stadio Pietrangeli and all secondary courts. Access to the SuperTennis Arena will be permitted exclusively in the designated section and subject to availability.
: Access will be allowed about an hour before the time indicated on the game program available on the official website the day before the event.
: Access will be allowed about an hour before the time indicated on the day program, subject to the conclusion of the day session, in this case the entrance will be postponed.
: No, access is allowed only for the session you are purchasing. Should you wish to access the facility earlier, you must purchase a Ground ticket.
: No, the name of the purchaser is indicated on the ticket but the tickets are NOT personal, they are bearer securities and therefore can be transferred. Tickets purchased with a discount for FITP Members may only be transferred to other members who hold a valid FITP membership card.
: The availabilities are those displayed on the website, we do not know if and when there will be changes.
: Purchasing a Season Tickets for a particular court allows access to all sessions scheduled for that court and the Ground courts. There are no other formulas.
: Central Court, Grand Stand Arena (GSA) and Supertennis Arena: within one year of age you can access without a ticket; after one year of age you will need to purchase a ticket for the court you want to access

Ground: within 6 years of age can be accessed without a ticket. After the age of 6 years it will be necessary to purchase a Ground ticket
: Minors under the age of 14 must necessarily be accompanied by an adult both to enter the facility and to access the main courts; both the minor and the adult must have a regular entrance ticket.
: After payment, the ticket will arrive within a few minutes at the email address registered on the ticket website. If you do not display the tickets purchased, please check your spam/junk mail folder.
: If you have already checked that you have not received them even in your junk/spam mailbox, you can find them in your reserved area on the site.
: Tickets are non-refundable / changeable, but not being nominative, they are transferable. Tickets purchased with a discount for FITP Members may only be transferred to other members who hold a valid FITP membership card.
: There is no official resale service or channel.
: Yes, you can enter at any time, subject to game times.
: The order and time of play is published on the official website of the event.
: It is not possible to predict who will play, when and on which court. The order of play is published, after the conclusion of the night session, for the following day.
: The time and order of play are published the night before the game. The time on the ticket is for reference only.
: Unfortunately, it is not possible to predict the length of a tennis match.
: You can leave the court but not the venue, once you leave the Foro Italico you can no longer return with the same ticket.
: The price of the Ticket will be refunded by the Organiser, exclusively if none of the Trainings or Matches scheduled on the Field and in the session indicated on the Ticket take place on the day indicated. In any case, the User has no right to a refund of the cost of the Ticket (nor to its replacement) in the event that the Trainings or Matches for which the Ticket was purchased take place, for technical-organizational or meteorological reasons, in the scheduled day but at times or at Camps other than those initially planned.
: No, the ticket is valid for one access only.
: Game times and schedule are subject to change due to technical or weather conditions. No refunds will be provided.
: There will be no refund of the ticket or a voucher/ Gift Card for another purchase.
: Subscribers to the 2025 edition at the Centre Court will be able to exercise their right to renew their subscriptions under the following conditions:

From May 26, 2025 to August 31, 2025
It will be possible to confirm the same seat purchased for the 2025
: Disabled persons with a disability rating of at least 74% will be able to purchase tickets at a dedicated price, subject to availability. For each session, each disabled person will be able to purchase a maximum of one ticket for him/herself and one ticket for personal assistant.
Central Court, Grand Stand Arena (GSA) and Supertennis Arena tickets will be available online.
Ground tickets can only be purchased at the ticket offices at the entrance of the venue.
: The promotion dedicated to FITP Members cannot be combined with other promotions.
: For the reduced rate, it is necessary for each FITP Member to register and buy their own tickets. In case the FITP member is a minor, the parent/legal guardian can then register with his/her e-mail, but associating the FITP card, name and social security number of the minor.

We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.

Ticket Office

Email: ticketoffice.fitp@ticketone.it

A dedicated support service by phone for information on ticket sales or for resolving questions regarding orders purchased on the official website of the Internazionali BNL d'Italia. For generic requests of information (e.g., baggage storage, venue access rules, pets etc.) please visit the event website and review "Terms and Conditions".

Telephone: 0282900533 *

*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.