Refunds | Internazionali BNL d'Italia

REFUNDS

The Internazionali BNL d'Italia 2021 marked the return of the public to major events in Italy. Unfortunately, however, due to Covid-19 and social distancing, not everyone was lucky to attend tornament. Holders of tickets and/or season tickets for the 2021 edition who were not admitted will be refunded, holders of unused 2020 Super Vouchers, on request , will be refunded.

Who is entitled to a refund:

Tickets and season tickets purchased before 5 May 2021

  • Tickets and season tickets that have not make part of 25 % of public: they will be fully refunded;
  • tickets for the Campo Centrale and Grand Stand Arena from 9 to 12 May and all Ground tickets: will be fully refunded;
  • Season tickets that are within the capacity limit: will be reimbursed for the portion from 8 to 12 May. The amount will be calculated on the price of tickets without pre-selling tax, discounted by the same percentage applied to season tickets;
  • tickets and season tickets for the evening session on Thursday 13 May at the Campo Centrale (make part of 25% of the public): will be reimbursed at 50%; the amount for season tickets will be calculated on the price of tickets without pre-selling tax, discounted by the same percentage applied to season tickets;
  • Tickets and season tickets for the evening session on Friday 14 May at the Campo Centrale (make part of 25% of the public): will be fully refunded.

Tickets purchased after 5 May 2021

  • Tickets for the evening session on Friday 14 May at the Campo Centrale and the Grand Stand Arena: will be fully refunded.

How the refund will be made

  • Amounts paid by credit card: the amount will be automatically re-credited back to the card used for the purchase (approximately 90 days);
  • Amounts paid by bank transfer: by 31 May, the purchaser will receive a code on the email used at the time of purchase. By entering this code in the appropriate section of the official ticketing website (accessible by clicking here), you can communicate the bank details to receive the refund. This operation must be carried out by 31/08/2021;
  • Amounts paid with Gift Card: a new Gift Card will be issued to the user for an amount equal to the amount spent;
  • Amounts paid with Super Voucher: for each Super Voucher used, a new Super Voucher code will be sent to the user by 31 May. It will be possible to use this Super Voucher to purchase season tickets and/or tickets valid for the Next Gen ATP Finals 2021 (scheduled in November in Milan), the Nitto ATP Finals 2021 (scheduled in November in Turin) and the Internazionali BNL d'Italia 2022. Alternatively, through the appropriate section of the official ticketing website (accessible by clicking here), it will be possible (by 31/08/2021) to request a refund of the price of the tickets (without the additional 25%) purchased for the 2020 edition.

NB : this refund will be made in favour of the original purchaser of the 2020 IBI tickets;

Unused Super Vouchers and Gift Cards

  • Unused Super Vouchers continue to be valid for the purchase of season tickets and/or tickets for the Next Gen ATP Finals 2021 (scheduled for November in Milan), the Nitto ATP Finals 2021 (scheduled for November in Turin) and the Internazionali BNL d'Italia 2022. Alternatively, an email will be sent to holders by 31 May with the link (accessible by clicking here) on how to request (by 31/08/2021) a refund of the price of the tickets (without the additional 25%) purchased for the 2020 edition.

NB : this refund will be made in favour of the original purchaser of the 2020 IBI tickets;

  • Unused Gift Cards will continue to be valid until the end of the edition of the Internazionali BNL d'Italia 2022

Please note : the authorisation procedures relating to the cancellation of amounts paid by credit card, managed by the international circuits, can take up to 180 days, particularly for payments that are more distant in time.

 

IBI 2020 tickets purchased at points of sale for which a refund has not been requested

Holders of tickets and/or season tickets purchased at points of sale and related to the Internazionali BNL d'Italia 2020 who have not requested a refund within the established deadlines may still submit their request (by 31/08/2021) following the instructions below. The refund will be for the nominal price of the tickets.

If tickets have been purchased at TicketOne S.p.A. points of sale, it is possible to request a refund (by 31/08/2021) by following the instructions provided by TicketOne S.p.A. on the website https://www.rimborso.info/?lang=eng

If the tickets have been purchased at the Central Ticket Office of the Foro Italico (or through the website ticketing.internazionalibnlditalia.com with the "pick up at the venue" method and the tickets have been collected), it is possible to request a refund by filling in the form that can be downloaded here and following the instructions therein.

Please note that all those who have purchased tickets for the IBI 2020 edition online on the websites ticketing.internazionalibnlditalia.com or www.ticketone.it have received the Super Voucher at the e-mail address used for the purchase.